Hospital Service Plan
Designed for high-volume ORs that need predictable rep coverage, loaner set escalation, sterile processing communication, and documented response paths for value analysis and biomedical teams.
Services & Support
Pick the service plan that fits your surgical facility.
Hospitals, ASCs, specialty clinics, and orthopedic groups do not need the same support plan. Nuvasive helps your team match case coverage, training, instrument readiness, and documentation requirements to the way your spine program operates day to day.
Choose by facility type
Each plan starts with the real constraints around your cases.
Ambulatory Surgical Center Plan
Built for lean teams that need compact trays, clear IFU access, rapid case-readiness checks, and support that respects limited storage and tight turnover windows.
Imaging Center Plan
Useful when surgical planning depends on imaging workflow, fluoroscopy availability, navigation conversations, and shared scheduling between imaging and procedure teams.
Specialty Clinic Plan
Helps physician-owned groups prepare documentation, preference cards, and training calendars without asking clinic staff to become device regulatory specialists.
Home Health Agency Plan
For discharge-linked programs that need patient-facing education, device-adjacent supply coordination, and escalation contacts for post-procedure follow-up workflows.
Skilled Nursing & LTC Plan
Supports facilities that coordinate postoperative mobility, wound care handoffs, and durable supply needs after surgical intervention and discharge planning.
FAQ built into planning
Questions are handled before they become delays.
The advisory conversation covers service boundaries, recall handling, CMMS compatibility, remote-support privacy, and the handoff between vendor representatives and your existing biomedical team. The tone is intentionally plain because surgical device support is already complex enough.
Nuvasive support is designed to complement your team. We define which tasks stay with in-house biomed, which require a trained field specialist, and which questions should be routed to clinical applications support.
The plan documents contact routing, lot or UDI lookup steps, customer communication timing, and how corrective actions should be recorded in your internal quality or supply-chain systems.
Yes. We can align service milestones and documentation with common systems such as Nuvolo, Maximo, and Connectiv, while keeping vendor responsibilities clear.
Remote-support scope is defined before use, including HIPAA BAA expectations where applicable, access approvals, audit logging, and escalation rules for sensitive clinical environments.
Without a service plan
Case support can become reactive: missing trays, unclear escalation, four to six hours of avoidable MTTR, and expensive OR time lost while teams determine who owns the next step.
With a Nuvasive plan
Responsibilities are assigned in advance, critical parts can be staged, specialists know the case calendar, and the team has a documented path for questions before the day of surgery.
Tailored plan
Tell us your facility type and we will send a practical service outline.
Include procedure mix, average case volume, preferred contact route, and whether your team needs IFU, UDI, training, or recall-management documentation first.